The Analyzing and Management of Independent Type Nursing Home Customer's Satisfaction by Using Opportunity Algorithm
| Autor: | Luo Ee Ting, 羅伊婷 |
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| Rok vydání: | 2010 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 98 The purpose of this research is to explore the difference of comprehension between the staff of long-term care institution and the family of residents, to discover as many as possible services that have not been applied at the same time. This research also provides rational distribution of all available resources for independent nursing homes, to create and develop potential services that characterize the institution. A cross-sectional study was conducted. Families and staffs completed an anonymous questionaire about the comprehension of potential services, and the differences between families and the staffs were analyzed by the opportunity algorithm. This research found that (1) The education level of the family, and self-reported finantial status affects the score of quality index. (2) The higher score of satisfaction for service quality index will get if the staff work in the same institution longer. (3) The comprehensions of potential services are different between the family and the staff in health care, management, environmental safety and the care of daily living. The research could provide references about future development, distribution of resources for the manager of independent nursing homes. Furthermore, these findings might also provide different aspect of accreditation for the government. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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