Balanced Scorecard in the application of the Taitung area hospitals impact on business performance
| Autor: | Chih-jung Wu, 吳直融 |
|---|---|
| Rok vydání: | 2010 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 98 Nearly fifteen years ago, ever since the National Health Insurance System is applied in all over Taiwan area, the medical care environment constantly changes quite fast. And the administrator of the hospital is forced to face the lower-down of operating cost in management, the impress of the benefits, the lifting up of quality in medical care and reorganization, patients’ safety and medical care dispute, also the pressure of difficulty in finding the professional and men power resources management. In order to manage the hospital efficiently, the administrator of the hospital must evaluate the main core ability systematically, construct the strategy for management elaborately, then they may explain the value and ability of competence of the hospital. Kaplan & Norton (1990) has proposed an idea of “Balanced Score Card”, which was known as BSC. BSC was employed into Hospitals for addressing several issues: transforming the vision and strategy of the organization into a constructive objective; linking the aims via cause-effect relationship; leading the behavior of employee and organizations to match the goal of organization. In this study, we will investigate how BSC be applied into those hospitals at Taitung area. Then, the effectiveness of BSC on hospitals’ management can be screened out. This study may focus on the employee of the hospitals in Taitung area, and take the structural questionnaire as the analytical tool. Conventional statistical techniques including descriptive Statistics, t-test, ANOVA, correlation analysis and multiple regression analysis are applied in this study. Several comments were obtained and are given as follows: 1.Positive correlation exists between the satisfaction of the organizational performance and the operational flow of BSC. 2.The relating activities, e.g. QCC or TQM, will have significant effect on the benefit of BSC. 3.The personnel benefit and the whole operation can be viewed as the important dimensions from the viewpoint of top managers in Hospital. And, the organizational flow and personnel benefit will be regarded as the important dimensions from the viewpoint of employee in Hospital. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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