A stochastic Clinical Model for Outpatient Scheduling with Patient no-shows and General Service Time
| Autor: | Hsu, Kang-Yu, 徐綱佑 |
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| Rok vydání: | 2010 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 98 For outpatients, efficiency of appointment scheduling is not only a important factor to guarantee the sufficient service quality, but also the criterion of client's satisfaction. However, the situation of patient no-show for pre-booked appointments wastes clinic resources, and decreases the quality of medical care. In this research, according to problems about patient no-show, a stochastic overbooking model is constructed and an appointment scheduling policy developed for outpatients with general service time. In a sequential patient call-in process, scheduler assigns patients to slots which split from a schedule horizon. As soon as an appointment is added to the schedule, it cannot be changed. An objective function published lately is used, capturing patient waiting time, staff overtime and patient revenue. The proof of unimodal property of objective evolution is provided. Finally, under a variety of conditions, the behavior of scheduling policy is investigated and compared with practical cases simultaneously. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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