A Performance Study on Security Companies in Taiwan : Integrated Data Envelopment Analysis and Balanced Scorecard Approach
| Autor: | 黃祥恩 |
|---|---|
| Rok vydání: | 2010 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 98 The purpose of this study is to assess overall performance and individual performances, and productivity change of the 23 Security companies in Taiwan over 2005-2009. This study integrated Data Envelopment Analysis (DEA) and Balanced Scorecard Approach to measure four types of individual performances in terms of financial measure, customer measure, internal business process, and learning and growth measure. The study applied input-oriented slacks-based measure DEA to assess four individual performances and overall performance of the 23 companies. This study employed cross efficiency measure to identify the best practices in individual and overall performances, used Malmquist index to estimate productivity change of overall performance over a five-year period. Finally, Tobit regression was used to examine effects of environmental variables on company performance. Results of this study show: (i) average overall performance level, financial performance, customer performance, internal business process performance, and learning and growth performance levels of the selected companies are 0.635, 0.501, 0.755, 0.376 and 0.459, respectively; (ii) majority of Security companies were experienced constant returns to scale or decreasing returns to scale, the total number of DRS, CRS, IRS are 13, 9, 1 in 2009 ; (iii) Ta Chan Securities the best practice of overall performance, financial performance, customer performance, internal business process performance, and learning and growth performance of the sampled companies, respectively; (iv) small-scale Security companies outperformed big-size Security companies in overall and individual performances; financial holding companies outperformed non-financial holding companies in overall and individual performances; (v) a company with high level of overall performance has a high level of four types of individual performances; and has low level of overall performance has a low level of four types of individua performance; (vi) in average, companies had significantly positive productivity growth; and (vii) environmental variables had no impact on the overall performance of the companies. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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