Service quality, customer satisfaction and loyalty - A case study of Chiba Steam-boat Restaurant Chain
| Autor: | Tsung-Min Yeh, 葉宗旻 |
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| Rok vydání: | 2010 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 98 |
| Databáze: | Networked Digital Library of Theses & Dissertations |
| Externí odkaz: |
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