The effect of compensation system to job performance－an empirical evidence from Taipei Mortuary Services Office
| Autor: | Mei-ling Hsiao, 蕭玫玲 |
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| Rok vydání: | 2009 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 97 As consumers become growingly aware of their rights, they were anxiously asking for reforming of public funeral service. The public funeral service constructs a compensation system since 2000, a practice that wishes to attract young generations with higher education or skill, and helps to promote the business reforms. This research is focusing on how this compensation system affects the employee’s working attitude, job satisfaction and work performance. And the intermediate effects rendered by employee working attitude, job satisfaction between compensation system and work performance. Through the empirical evidence, the result can be a reference for government agencies when design the compensation system for public funeral service facility work force, and to prevent failure in meeting expected outcome because of defective designs. In the research, we use “compensation system” as an independent variable, which includes four measurement aspects: logicality, competitiveness, incentive and feedback. The intermediate variable is “working attitude”, which includes two aspects: terminal value and instrumental value. “Job satisfaction” includes two aspects: internal satisfaction and external satisfaction. And the “work performance” is a dependent variable. The research concludes that the compensation system does not have significant influence on performance, though it does have significant influence on service working attitude and job satisfaction. The result also suggests that the compensation system fails to improve service performance of the work force through job satisfaction. Accordingly, we suggest the funeral service authorities should perform the organization reform, level up the position, so that to retain skilled hands, strengthening organizational competitiveness and achieving the goal. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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