THE STUDY OF THE RELATIONSHIP AMONG ADVERSITY QUOTIENT, JOB STRESS, SOCIAL SUPPORT AND JOB SATISFACTION

Autor: Jui-chen Chang, 張瑞真
Rok vydání: 2009
Druh dokumentu: 學位論文 ; thesis
Popis: 97
Recently medical-care industry in Taiwan has faced major challenges, such as quality advancement, financial balance and increasing competition from ever-increasing large-scale hospitals due to a reform and getting to more restriction in healthcare policy. This has led to drastic changes in the management of small and medium hospitals. How to ensure that their medical practitioners are able to deal with adversary situations with positive altitude has become a top priority for medical-care managers. Paul G. Stoltz (1997) has indicated that the higher the Adversary Quotient (AQ), the better one can perform under adversary situations. Therefore, the purpose of this study is to explore if there is a relationship between Adversity Quotient, Job Stress, Social Support and Job Satisfaction. With a reference to domestic and foreign literatures, this study conducted a survey to acquire data in a measurement of Adversary Quotient, Job Stress, Social Support and Job Satisfaction. The questionnaires were distributed to medical-care practitioners in public hospitals in Southern Taiwan. With a method of a random sampling, there are 350 questionnaires, 251 effective questionnaires, a response rate of 82.6%, and an effective response rate of 71.1%. The survey data was analyzed by SPSS for Windows 12. The result shows that adversity quotient and job satisfaction are significantly correlated while job stress and job satisfaction are negatively correlated, conforming to the research hypothesis. However, adversity quotient and job stress, including the work overloading, and the interaction between role stressors (ambiguity and conflict), are negatively correlated to work satisfaction. Adversity quotients of various personal attributes are partially significant. Interestingly, adversity quotients of public service personnel are lower than those of non-public service personnel. This study concludes by discussing the implications of major findings, which are for a reference to the academics and industries, and making suggestions for further studies.
Databáze: Networked Digital Library of Theses & Dissertations
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