The Relationship between Trust and Conflicts and the Moderating Effects of Compensation Structure for the Banking Induestry
| Autor: | Chen Wei-Yu, 陳葳瑀 |
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| Rok vydání: | 2008 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 96 Banking is a special profession permitted by the government. It can aggregate money, relocate money, and help society to maximize capital efficiency, so it plays a huge influence on economic development. Particularly in Taiwan, there are many banks founded their branches in such a small place, so the competition is intense. Besides, there are still a lot of challenges, such as the impact of credit and cash card debts in 2006, and the concussion of subprime mortgage recently, therefore the banks in Taiwan face a real challenge. In order to enhance the competitive advantages by building an excellent human capital in the bank, we have to deal with people, deal with conflict. Because conflict always spends managers a lot of time in an organization. In our study, conflict is divided to two groups, one is task conflict, and the other is relationship conflict. The purpose of this study is to examine the correlation of the interpersonal trust, task conflict, relationship conflict, and the moderate effect of pay-for-performance plans (group/ individual incentive plans). This study uses the survey questionnaire to examine the members in the bank. We use the descriptive Statistic analysis, the confirmatory factor analysis, and the hierarchical regression analysis to analyze our data. The result shows that, (1) The trust has positive impact on the degree of task conflict. (2) The trust has negative impact on the degree of relationship conflict. (3) The correlation of trust and task conflict is influenced by pay-for-performance plans (4) The correlation of trust and relationship conflict has no influence by pay-for-performance plans. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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