A study on service quality of Nursing home -Take Datong Senior Citizens' Home, Kinmen County for Example
| Autor: | Chin-Hsiu Chen, 陳錦秀 |
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| Rok vydání: | 2008 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 96 The purpose of this study is to review the service whether satisfies the elders’ needs in Datong Senior Citizens’ Home, Kinmen County. This study is not only to examine the priorities of factors which effect elders’ needs for service, but also to probe the discrepancy in the two ends of service providers and acceptors. Especially, the results of this study are aimed to provide some suggestions to improve the service quality of Datong Senior Citizens’ Home, Kinmen County. Factors affecting service quality are sifted from thorough literature review and interviews in the study. With the evaluating suitability of related factors, indicators are concluded to establish the research framework. Besides, concepts of Analytical Hierarchy Process (AHP) are applied to design the questionnaire. By using Analytical Hierarchy Process (AHP), major findings of this study are as follows. Firstly, when it comes to service quality, Datong Senior Citizens’ Home should pay serious attention to acceptors’ feelings and needs. Secondly, in order to enhance service quality, service providers such as leaders and service staffs should put more efforts on team-work and emphasis on staffs’ participations. With strengthening connections between each department, problems and ineffectiveness management would be conquered and improved within Datong Senior Citizens’ Home. Therefore, effective communication, problem solving, conflict management, new knowledge acquisition, and clarified organizations’ goals would greatly help Datong Senior Citizens’ Home to achieve its pursuit of high service quality. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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