Using System Dynamic Concept to Research the Performance Measurement System in the Teaching Hospital
| Autor: | Yu-Wen Liao, 廖郁雯 |
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| Rok vydání: | 2008 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 96 The new era of National Health Insurance has impacted the management of the hospitals significantly. The medical organization has faced the competition pressure which is different from the past, not only management profit is compressed but also the medical institutional framework is impacted. In order to match the changes of environment, so the medical institute manager must have the core systematic ability to measure itself and generate various management strategy to reach the better management performance. This research finds out the 14 key indicators of Balance score card through the documents and practices and will use the Causal Relationship via the concept of the systematic dynamics to develop the performance measurement system in teaching hospital by reinforcing, balancing and delaying time in the various feedback loops. Use the systematic dynamic concept modeling course to show up those factors such as various kinds of policy, interactive relationships an d time delay etc. which will influence the growth and stability in the physical structure of hospital system. With global thinking system to clearly see the interactive structure in events and to offer better management policy to reach the goal of the continuous improvement management performance. By Observing and analyzing the influence in the management performance of teaching hospital vs strategy policy, action scheme to understand the Causal Relationship within the system; under the discovery of the research, the case hospital can improve medical quality by investing in training and growing up to elevate medical quality, customer satisfaction, market share and reach the desirable value goal of the project of case hospital. It can be very easy to make corresponding strategy action plan with systematic dynamic concept to research performance measurement system. The strategy action making by the hospital can be widely and flexibly used because the system is analyzed and measured with the comprehensive and global viewpoint. Therefore, the administrator or the manager can refer to this system and ponder over the competitive strategy of the hospital, through building constructing simulation analysis to find the key factor influencing the system, then improve systematic performance and management scheme and to reach the continuous management goal of the hospital. Keywords：System Dynamic Concept、Performance Measurement、Strategy、Balanced Scorecard,（BSC) |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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