A Study of Service Quality of ERIC Database
| Autor: | Yeo, Chun-Hui, 楊春暉 |
|---|---|
| Jazyk: | zh-TW |
| Rok vydání: | 2007 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 95 Based upon SERVQUAL measurement scales, this study is to investigate the service quality of ERIC database by questionnaire survey. It is designed and used to conduct a survey among the graduate students in National Taiwan Normal University. The results support the following conclusions: 1. Most of the users of ERIC database are the graduate students from 2nd and 3rd grade, aged between 21-30 years old, females in the majority. 2. Generally, the users’ experience with ERIC database is less than one year. Users are familiar with using computer and Internet, and their main purpose of using ERIC database is doing academic research. 3. According to expectation factors, users of ERIC database can be divided into two clusters: (1) Content reliability and Usefulness oriented. (2) Question responsiveness and service assurance oriented. The first cluster represents the majority of ERIC database users, who value the content reliability. While the second cluster users value the speed of question respond. 4. Generally, ERIC database users search the database through EBSCO and ProQuest platforms. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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