An Optimization Model for a Service Logistics Firm under Provision Contract
| Autor: | YU-CHIEH, KAO, 高余杰 |
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| Rok vydání: | 2006 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 94 In recent years, enterprises begin to focus on after-sales service as another competition advantage, such as warranty contract, product upgrade, and repair service. In the past, the repair service almost is provided by manufacturer itself. But since more and more enterprises want to focus on their core competence, nowadays, more and more manufacturers authorize repair service to the distributors and third-party repair service providers. Indeed, on Taiwan, mobile phone manufactures often outsource their repair service to third-party repair service providers. Unfortunately, the researchers in the past put more attention on the strategic issues in repair service without considering the interaction between manufacturer and repair service provider. Thus, in this research, we bring the issues of repair service providing contract into consideration, and examine how the related parameters affect repair servicecontract and repair service provider’s reaction. At first, a multi-period inventory linear programming model for repairing materials is constructed. Next, experimental design is developed to analyze how total repair service cost, goodwill cost, repair service capacity, and repair material providing rate are affected when service provider faces different types of expected product service rate, expected product sales pattern, quality extraordinary acceptable range and material oversupply acceptable range. From the results of analysis, we find that expected product service rate, expected product sales pattern, quality extraordinary acceptable range and material oversupply acceptable range have the greatest impact on total service provider profit and repair material providing rate, while the expected product service rate affects most. We could also observe that the expected product service rate and expected product sales pattern have influence in the level of allocated repair service capacity. Furthermore, through the analysis of repair inventory model, we could construct the feasible range of repair material providing rate while service provider takes the repair service authorized contract, and also the extra cost could be estimated as service provider offer additional warranty contract for strategic meanings. Thus, service provider could truly understand how the product characteristics and service contract have impact on repair service provider’s profit, in order to gain competitive advantage. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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