Call Center Information System Management
| Autor: | Hui-Ping Huang, 黃惠萍 |
|---|---|
| Rok vydání: | 2006 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 94 For many companies,the contact point is customer service department.Although the competition in banking industry becomes harder and harder,the product or service quality makes less and less difference.Customer choose those banks which can fullfill their needs.Therefore customer service department becomes more and more important in a company.For fullfilling customer on-line services,providing customer service department a stable and powerful information system is needed.The FETnet Information director once said that for administering a call center well,a stable information system is needed. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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