The relationship between emotional intelligence and styles of handling interpersonal conflict among nurses.
| Autor: | Ya-Hui Su, 蘇雅慧 |
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| Rok vydání: | 2005 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 93 The competence to manage emotion and interpersonal conflict effectively is essential for nurses. The purpose of this study was to explore the relationship between emotional intelligence and styles of handling interpersonal conflict among nurses. A cross-sectional survey was conducted, two hundred sixty registered nurses were randomly selected from a teaching hospital at eastern Taiwan, including nurses, assistant head nurses, and head nurses. Data were collected by using a self-report structured questionnaire incorporated a demographics sheet, Emotional Intelligence Scale and the Rahim Organizational Conflict Inventory-II instrument. Descriptive statistics, independent-samples t test, one-way ANOVA, Pearson’s product moment correlation, and stepwise multiple regression were employed to analyze the data. The major results of the study showed: (1) The mean score of overall emotional intelligence for all participants (n=260) was 3.68. Knowing one’s emotions revealed the highest score among subscales (4.08±0.59), whereas managing emotions was the lowest (3.27±0.68). (2) The most common strategy used by the participants for conflict management was integrating. In contrast, the least used style was dominating. (3) The nurses’ age, marital status, numbers of children, position, and tenure had significant influence on emotional intelligence and styles of handling interpersonal conflict. (4) Overall emotional intelligence was significantly positive correlated to “integrating”, “obliging”, and “avoiding” styles of handling interpersonal conflict (r=.462, p |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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