醫院健康檢查中心流程之模擬研究
| Autor: | 陳昶旭 |
|---|---|
| Rok vydání: | 2004 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 92 Due to the establishing of the National Health Insurance (NHI), people are paying more attention to healthcare and asking for more information about the health status of their own than before. The dissatisfaction of the basic examination provided in the NHI leads to an increasing demand for an integrated health examination at their own expense. In the competitive market of the integrated health examination, managers are putting more emphasis on customer satisfaction. A bad flow design of the health examination may cause a long total examination time, which leads to a lot of complaints of the customers. For this reason, the flow design becomes an important issue in the health examination centers. Our research is focus on the health examination center of HsinChu Mackay Memorial Hospital which is facing the flow design problem. In this research, the probability of a customer's waiting time exceeding a specific length was chosen as the criterion for complaints of the customers. The experiments of comparing different strategies were done through simulation, and the output data formed the metamodels which we used to understand the relationship between the criteria and the factors. The comparisons of different strategies are based on the metamodels. The strategies include the examination flow, the numbers of check-in batches of the customers and the time when the doctor of family medicine begins to diagnosis the customers. A sensitivity analysis of different arrival process of customers is also done. The shortest-processing-time rule of examination flow and two check-in batches are suggested in this research. When most of the customers are late, the doctor of family medicine should begin their diagnoses on 9:30AM, or otherwise the doctor should begin at 9:10AM. The research also shows that a promise to the customers can be mde by the center saying if the customers arrive on time, the total examination time of each individual will not exceed two hours and forty minutes. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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