Application of Fuzzy Multi-criteria on Choosing Courier Service Providers
| Autor: | Cheng-Hsin Yeh, 葉政鑫 |
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| Rok vydání: | 2003 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 91 Corporations must create time utility and convenience utility efficiently to survive in a competitive business environment. The courier service providers help corporations keep contact with customers and the industry closely by providing fast and convenient delivery service. So it becomes an important consideration for corporations to choose the optimal courier service provider to cooperate with. In the research, we choose the corporations that use courier service frequently as the samples, and try to understand how they make decision from the alternatives－FedEx、UPS、T‧Join、Hsin Chu Trans, and Post Office. There are complexity and fuzzy factors in the process of making decision because corporations need to consider many subjective and qualitative criteria in choosing. Here we use the Function Principle to be as the operation of the generalized fuzzy number in the expression generalized fuzzy number of the multiple criteria. Then we use Dr. Chen’s（1998）Graded Mean Integration Representation Method to defuzzify the total evaluation, and rank the alternatives by Dr. Chen’s（1999）Graded Mean Integration Ranking Method to find the suitable one for corporations. To find the optimal linguistic variable for corporations to show the evaluation of the courier service providers, we use Dr. Chen’s（1999）Similarity of Graded Mean Integration to trace back of the optimal linguistic variable as the reference for corporations. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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