The Development of Performance Evaluation Indicators for MIS Department Based on Balanced Scorecard Framework
| Autor: | Ting-Hao Liu, 劉丁豪 |
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| Rok vydání: | 2003 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 91 Currently, to grip the management efficiency on is a major key to survival in an open, competitive and stressed global environment. Thus, to reach their management strategy, the enterprises have to keep a good appraisal and applicative system for the evaluation of their management efficiency. The traditional way in evaluative system is only emphasis on the financial field. Recently, David P. Norton and Robert S. Kaplan issued the Balanced Scorecard (BSC) to research the efficient evaluate system in the future. It is an index including financial aspect, customer aspect, internal business process aspect and learning growth aspect. Obviously, the business process and learning growth are internal balance and others are external balance and therefore it is not only the balance in the past and future development but also the subject and object field. The enterprise strategy and vision have to be as same as information division or it cannot be executed and implemented efficiently. Until now, the accurate index cannot be measured of the information division because the achievements evaluation system of information division still not be developed and cannot tie in the environment changes both internal and external. While they face to the drastic competitive environment, can they measure the entire factor which financial appraisal, customer, internal process and staff learning growth combining the enterprise strategy and vision throughout the BSC? It is a key process to make sure all the staff can strive to work to get a unit as the enterprise strategy. As above mentioned, this essay mission as following: 1.To set a new capability of information appraisal system by using the BSC tool. To analysis a case study understand the current appraisal system and according to the 2.BSC process identify the implemented probability. 3.To sum up all the questions after implement the BSC tool and provide the appropriate suggestions. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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