The relationship between Satisfaction with Business to Employee Benefit Systems and Organizational Citizenship Behaviors

Autor: Bih-Huang Jin, 金必煌
Rok vydání: 2002
Druh dokumentu: 學位論文 ; thesis
Popis: 90
Marketing other companies’ products within one’s own company’s Intranet can benefit both the employees and the company. Understanding what constitutes satisfying experiences on the part of the employees is crucial for the success of business-to-employee benefit systems. While end-user computing satisfaction has been studied extensively, new aspects such as the prices of products in the system and the delivery of products, etc., have to be included. The first part of this study develops an instrument as a reliable and valid measure of business-to-employee benefit system success. Test-retest reliability and construct validity are examined. The results show that convenience, delivery, interface, accuracy, price and security are factors in employee assessments of satisfaction. Managers can use the instrument developed in this study to gauge the success of their business-to-employee benefit systems. The second part of this study examines the antecedent variables leading to satisfaction with a B2E benefit system. The differences between genders are explored. The linkages between satisfaction with the B2E benefit system and organizational citizenship behaviors are also investigated. Compared with females, males are more satisfied with low prices of products offered in the B2E benefit system than females. Significant, positive relationships were found between satisfaction with the B2E benefit system and organizational citizenship behaviors. Perception of corporation plays a more significant role in leading to organizational citizenship behavior for female than for male. Keywords: Business-to-employee; End-user computing; Satisfaction; Gender, Scale development, Flexible Benefit, Organizational Citizen Behavior
Databáze: Networked Digital Library of Theses & Dissertations
Externí odkaz: