The Planning and Design of Quality Assurance System for Higher Educations in Taiwan ─ Applying Total Quality Management Concepts
| Autor: | De-Fang Wang, 王德芳 |
|---|---|
| Rok vydání: | 2000 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 88 Because of the great effect that Total Quality Management and ISO9000 has had on the business realm, a lot of higher educational institutions in Taiwan has recently begun to apply TQM and ISO9000 systems onto the educational environment. This application was a result of educational reform and an effort to lift competitiveness. This also shows that educational transition is made much of school little by little. The main purpose of this study was to investigate the concepts of TQM and ISO9000, analyzed actual examples applying TQM and ISO9000 in education, and to understand the process of following out TQM and ISO9000, explored the situation implementing TQM and ISO9000 in higher educational institutions in Taiwan, and to bringing up the key point for each stage of TQM and ISO9000, compared the experience implementing TQM and ISO9000 in Yuan-Ze University. This thesis employed documentary analysis and questionnaire survey methods. The subjects included 20 schools selected from these certified institutions of higher education in Taiwan. The survey instruments were in four questionnaires: (1) leaders of joining ISO9000, (2) teachers, (3) students, (4) administrators of joining ISO9000. Finally, based on the results, this study aimed to design and plan a suitable quality education system for institutions of higher education in Taiwan. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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