Skill-based routing in an inbound call center : applying data mining to compare alternative simulated systems
| Autor: | Chung, Jain-shone. |
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| Jazyk: | angličtina |
| Rok vydání: | 2003 |
| Popis: | Thesis (Ph. D.)--University of Virginia, 2003. Includes bibliographical references (leaves 157-165). Also available online through Digital Dissertations. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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