The effects of employee-initiated peripheral service failures on customers' satisfactions with the service organization

Autor:	Hess, Ronald L.
Jazyk:	angličtina
Rok vydání:	2000
Popis:	Thesis (Ph. D.)--Virginia Polytechnic Institute and State University, 1999. Title from electronic submission form. Vita. Abstract. Includes bibliographical references.
Databáze:	Networked Digital Library of Theses & Dissertations
Externí odkaz:	http://scholar.lib.vt.edu/theses/available/etd-052799-160746 Zobrazit plný text záznamu