Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support

Autor:	Zohar, Ety, Mandelbaum, Avishai, Shimkin, Nahum
Zdroj:	Management Science, 2002 Apr 01. 48(4), 566-583.
Databáze:	JSTOR Journals
Externí odkaz:	https://www.jstor.org/stable/822552 Zobrazit plný text záznamu