Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support
Autor: | Zohar, Ety, Mandelbaum, Avishai, Shimkin, Nahum |
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Zdroj: | Management Science, 2002 Apr 01. 48(4), 566-583. |
Databáze: | JSTOR Journals |
Externí odkaz: |
Autor: | Zohar, Ety, Mandelbaum, Avishai, Shimkin, Nahum |
---|---|
Zdroj: | Management Science, 2002 Apr 01. 48(4), 566-583. |
Databáze: | JSTOR Journals |
Externí odkaz: |