Patient complaints about hospital services : applying a complaint taxonomy to analyse and respond to complaints

Autor:	HARRISON, REEMA, WALTON, MERRILYN, HEALY, JUDITH, SMITH-MERRY, JENNIFER, HOBBS, COLETTA
Zdroj:	International Journal for Quality in Health Care, 2016 Apr 01. 28(2), 240-245.
Databáze:	JSTOR Journals
Externí odkaz:	https://www.jstor.org/stable/48518631 Zobrazit plný text záznamu