Aligning Internal Organizational Factors With a Service Excellence Mission: An Exploratory Investigation in Health Care

Autor:	Ford, Robert C., Sivo, Stephen A., Fottler, Myron D., Dickson, Duncan, Bradley, Kenneth, Johnson, Lee
Zdroj:	Health Care Management Review, 2006 Oct 01. 31(4), 259-269.
Databáze:	JSTOR Journals
Externí odkaz:	https://www.jstor.org/stable/44951291 Zobrazit plný text záznamu