A Pre-Post Comparison of Service Operational Efficiency and Patient Satisfaction Under Open Access Scheduling

Autor:	Parente, Diane H., Pinto, Mary Beth, Barber, Joseph C.
Zdroj:	Health Care Management Review, 2005 Jul 01. 30(3), 220-228.
Databáze:	JSTOR Journals
Externí odkaz:	https://www.jstor.org/stable/44951205 Zobrazit plný text záznamu