Operational Research for Informed Innovation: NHS Direct as a Case Study in the Design, Implementation and Evaluation of a New Public Service

Autor:	Halsall, J., Braithwaite, C.
Zdroj:	The Journal of the Operational Research Society, 2003 Oct 01. 54(10), 1022-1028.
Databáze:	JSTOR Journals
Externí odkaz:	https://www.jstor.org/stable/4101665 Zobrazit plný text záznamu Full text from SpringerLink