The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration

Autor:	Kelly, Janet M.
Zdroj:	Public Administration Review, 2005 Jan 01. 65(1), 76-84.
Databáze:	JSTOR Journals
Externí odkaz:	https://www.jstor.org/stable/3542583 Zobrazit plný text záznamu