Emotional labor in hospitality : Positive affective displays in service encounters

Autor:	Li, Jing, Canziani, Bonnie F, Barbieri, Carla
Zdroj:	Tourism and Hospitality Research, 2018 Apr 01. 18(2), 242-253.
Databáze:	JSTOR Journals
Externí odkaz:	https://www.jstor.org/stable/26409213 Zobrazit plný text záznamu