DISCORDANT VS. HARMONIOUS SELVES: THE EFFECTS OF IDENTITY CONFLICT AND ENHANCEMENT ON SALES PERFORMANCE IN EMPLOYEE–CUSTOMER INTERACTIONS

Autor:	RAMARAJAN, LAKSHMI, ROTHBARD, NANCY P., WILK, STEFFANIE L.
Zdroj:	The Academy of Management Journal, 2017 Dec 01. 60(6), 2208-2238.
Databáze:	JSTOR Journals
Externí odkaz:	https://www.jstor.org/stable/26400150 Zobrazit plný text záznamu