Process Variation As a Determinant of Bank Performance: Evidence from the Retail Banking Study

Autor:	Frei, Frances X., Kalakota, Ravi, Leone, Andrew J., Marx, Leslie M.
Zdroj:	Management Science, 1999 Sep 01. 45(9), 1210-1220.
Databáze:	JSTOR Journals
Externí odkaz:	https://www.jstor.org/stable/2634833 Zobrazit plný text záznamu