Unanticipated Side Effects of Successful Quality Programs: Exploring a Paradox of Organizational Improvement
| Autor: | Sterman, John D., Repenning, Nelson P., Kofman, Fred |
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| Zdroj: | Management Science, 1997 Apr 01. 43(4), 503-521. |
| Databáze: | JSTOR Journals |
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