Complaining can be good for your customers – and good for you

Autor:	Stewart, Brenda
Zdroj:	Measuring Business Excellence, 2002, Vol. 6, Issue 4.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/mbe.2002.26706dab.002 Zobrazit plný text záznamu