MAINTAINING QUALITY CONTROL DURING THE “CRUNCH” IN SERVICE FIRMS

Autor:	Krentler, Kathleen
Zdroj:	Journal of Services Marketing, 1988, Vol. 2, Issue 1, pp. 71-74.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/eb024719 Zobrazit plný text záznamu