Empathic accuracy in artificial intelligence service recovery

Autor:	Xu, Xing’an, Wen, Najuan, Liu, Juan
Zdroj:	Tourism Review, 2023, Vol. 79, Issue 5, pp. 1058-1075.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/TR-06-2023-0394 Zobrazit plný text záznamu