Customer responses to airline companies' service failure and recovery strategies: the moderating role of service failure habit
| Autor: | Elbaz, Ahmed Mohamed, Soliman, Mohammad, Al-Alawi, Alamir, Al-Romeedy, Bassam Samir, Mekawy, Moustafa |
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| Zdroj: | Tourism Review, 2022, Vol. 78, Issue 1, pp. 1-17. |
| Databáze: | Emerald Insight |
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