Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender
Autor: | Natarajan, Thamaraiselvan, Ramanan, Deepak V., Jayapal, Jegan |
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Zdroj: | The TQM Journal, 2023, Vol. 35, Issue 8, pp. 2547-2571. |
Databáze: | Emerald Insight |
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