Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender

Autor:	Natarajan, Thamaraiselvan, Ramanan, Deepak V., Jayapal, Jegan
Zdroj:	The TQM Journal, 2023, Vol. 35, Issue 8, pp. 2547-2571.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/TQM-10-2022-0297 Zobrazit plný text záznamu