Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services

Autor: Marcos, Anabela Maria Bello de Figueiredo, Coelho, Arnaldo Fernandes de Matos
Zdroj: The TQM Journal, 2021, Vol. 34, Issue 5, pp. 957-978.
Databáze: Emerald Insight