Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services
Autor: | Marcos, Anabela Maria Bello de Figueiredo, Coelho, Arnaldo Fernandes de Matos |
---|---|
Zdroj: | The TQM Journal, 2021, Vol. 34, Issue 5, pp. 957-978. |
Databáze: | Emerald Insight |
Externí odkaz: |