Healthcare service quality: a methodology for servicescape re-design using Taguchi approach

Autor:	G., Rejikumar, Asokan Ajitha, Aswathy, Nair, Malavika S., Sreedharan V., Raja
Zdroj:	The TQM Journal, 2019, Vol. 31, Issue 4, pp. 600-619.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/TQM-10-2018-0136 Zobrazit plný text záznamu