A novel Kaizen technique for service quality: case study in educational organization

Autor:	Chen, Jih Kuang
Zdroj:	The TQM Journal, 2018, Vol. 30, Issue 4, pp. 269-280.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/TQM-10-2017-0109 Zobrazit plný text záznamu