A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry: an emerging economy case

Autor:	Zia, Sumreen, Rafique, Raza, Rehman, Hakeem-Ur-, Chudhery, Muhammad Adnan Zahid
Zdroj:	The TQM Journal, 2022, Vol. 35, Issue 8, pp. 2228-2254.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/TQM-02-2022-0052 Zobrazit plný text záznamu