Testing the three Rs model of service quality

Autor:	David Moyes, Michele Cano-Kourouklis, Joan Scott
Zdroj:	The TQM Journal, 2016, Vol. 28, Issue 3, pp. 455-466.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/TQM-02-2015-0026 Zobrazit plný text záznamu