Service recovery efforts' influence on consumers' desire to reciprocate and forgiveness: the mediating role of perceived justice

Autor:	Umar, Rana Muhammad
Zdroj:	South Asian Journal of Marketing, 2022, Vol. 4, Issue 1, pp. 74-91.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/SAJM-07-2022-0046 Zobrazit plný text záznamu