Evaluation of the Service Performance: Application of the Zone of Tolerance with Importance Performance Analysis of a Convention Facility

Autor:	Choi, Hwansuk Chris, Lee, Woojin, HeeKyung Sung and, Chiu, Chien-Fen
Zdroj:	Tourists' Behaviors and Evaluations
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/S1871-317320140000009000 Zobrazit plný text záznamu