Investigating e-service quality criteria for university library: a focus group study

Autor:	Einasto, Olga
Zdroj:	New Library World, 2014, Vol. 115, Issue 1/2, pp. 4-14.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/NLW-09-2013-0067 Zobrazit plný text záznamu