The contribution of cultural intelligence to the interaction involvement and performance of call center agents in cross-cultural communication : The moderating role of work experience

Autor:	Puyod, Jenette Villegas, Charoensukmongkol, Peerayuth
Zdroj:	Management Research Review, 2019, Vol. 42, Issue 12, pp. 1400-1422.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/MRR-10-2018-0386 Zobrazit plný text záznamu