Punitive switching costs and behavioral responses in the context of contractual services

Autor:	Chuang, Yi-Fei, Dinh, Cong-Minh, Lu, Wei-Min
Zdroj:	Management Research Review, 2023, Vol. 46, Issue 11, pp. 1559-1584.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/MRR-07-2022-0474 Zobrazit plný text záznamu