Frontline employee empowerment and perceived customer satisfaction

Autor:	Proenca, Teresa, Torres, Ana, Sampaio, Ana Sofia
Zdroj:	Management Research: Journal of the Iberoamerican Academy of Management, 2017, Vol. 15, Issue 2, pp. 187-206.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/MRJIAM-04-2016-0663 Zobrazit plný text záznamu