The role of leadership and engagement in call center performance: answering the call in Peru

Autor:	Gabel Shemueli, Rachel, Sully de Luque, Mary F., Bahamonde, Danae
Zdroj:	Leadership & Organization Development Journal, 2020, Vol. 42, Issue 2, pp. 265-288.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/LODJ-04-2019-0166 Zobrazit plný text záznamu