Evaluation of service quality using SERVQUAL scale and machine learning algorithms: a case study in healthcare

Autor:	Altuntas, Serkan, Dereli, Türkay, Erdoğan, Zülfiye
Zdroj:	Kybernetes, 2021, Vol. 51, Issue 2, pp. 846-875.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/K-10-2020-0649 Zobrazit plný text záznamu